Privacy Policy – lae.ceramix

Who We Are

Our website address is: https://ceramix.art.

What Personal Data We Collect and Why We Collect It

As an online shop, we only collect and store personal data that is absolutely necessary to process your order and fulfill our contractual obligations. We do not use your data for marketing purposes or tracking.

Order Information

When you purchase from our shop, we ask you to provide information including your name, billing address, shipping address, email address, and phone number. We use this information for the following purposes:

To send you information about your account and order.
To respond to your inquiries, including refunds and complaints.
To process payments and prevent fraud.
To set up your account for our shop.
To comply with any legal obligations we have, such as calculating taxes.
To ship your order to the correct address.

The legal basis for processing this data is the fulfillment of a contract between you and us.

Cookies

We use only technically necessary cookies to ensure the proper functioning of our website and online shop. These cookies do not track you and do not store any personal information.

Specifically, our shop uses cookies to:

Keep track of the items you have placed in your shopping cart while you browse our site.
Ensure a smooth and secure checkout process.

These cookies are essential for the operation of the shop and are discarded after your session ends or when their purpose is fulfilled.

Who We Share Your Data With

We only share your data with third parties who are essential to completing your order. We do not sell or rent your personal data to any other company.

The third parties we may share your data with include:

Payment Processors: To process your payment, we share your order data with our payment providers (e.g., PayPal, Stripe). We only share the information necessary to process the transaction.
Shipping Carriers: To ship your order, we provide your name and shipping address to our shipping partners (e.g., DHL, UPS, Deutsche Post).

How Long We Retain Your Data

We store order information (your name, email address, and billing/shipping addresses) for as long as required by law for administrative and tax purposes. In Germany, this is typically 10 years. After this period, the personal data will be deleted.

What Rights You Have Over Your Data

If you have placed an order on this site, you have the following rights regarding your personal data:

You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.
You can request that we correct any inaccurate personal data.
You can request that we erase any personal data we hold about you.

Please note that this does not include any data we are obliged to keep for administrative, legal, or security purposes (such as the order data mentioned above). To exercise your rights, please contact us via our official contact details.